It is better not to operate the pergola awning in frosty conditions to prevent damaging any frozen components. However, if this is necessary in practice: it is better to keep an eye on the system! So you can stop quickly if something is frozen and prevent any damage. Our tip: Switch off the weather sensors on your product in frosty conditions to prevent it retracting and extending when you are not at home.

Pergola awnings can also withstand higher wind speeds (please see the product data for details). Despite this, it is better to retract the awning before strong winds develop and keep it closed. This reduces the risk of your pergola awning being damaged by strong gusts of wind. If you supplement your system with a wind sensor, it will do this job for you.

In light rain, the Plaza Viva pergola awning can remain extended without any problems. With optional telescopic posts, it offers reliable rain protection from a pitch of 4°, with fixed posts from a pitch of 14°. However, the product is not intended for use in heavier showers or summer downpours. To avoid undesirable consequences, the pergola awning should therefore be retracted when heavy rain is forecast.

If you retract Plaza Viva with damp fabric, rainwater ingresses the inside of the awning.  And water can also penetrate a closed awning – in particular if it is installed on the side of the building which is exposed to the weather. However, your fabric is not affected in this case: the water collects in the awning’s drainage guttering and specifically drained away from it. Under certain circumstances, this can also take place if you extend your construction again after it has rained.

Fabrics reach to external conditions. If it is dry or damp, warm or cold outside, the awning fabric may shrink or expand – only minimally of course. The size of the system also plays a part. These external factors may cause waves and folds in the fabric. These folds are quite normal though and do not damage the awning.

Fabrics are tailored to the system size. As not every type of fabric has the same width, this may result in transverse seams with the optional Valance Plus. This depends entirely on which fabric you choose and what valance length you want. The best thing to do is to contact your weinor retailer beforehand and ask for advice on the most suitable type of fabric.

Some irregularities simply cannot be avoided due to environmental and production reasons – for example, creases, bulging and wrinkling due to the different winding diameter on the roller tube. Rippling and overstretching in the seam area or honeycombing may also occur. But we can reassure you: you are dealing with a high-performance fabric – small blemishes do not impair its functionality. They are therefore not a reason for rejection or grounds for complaint. More information at www.weinor.com/fabric_qualities.

What one person finds loud and disturbing is barely perceptible to another. This also applies to the creaking noises your product makes. When the temperature changes, your pergola awning’s material expands or contracts – a natural process that cannot be avoided. Noise also occurs when retracting and extending the awning, which can be louder or quieter depending on the building situation. In any case, the creaking and running noises do not affect your pergola awning’s functionality.

You should take a closer look at your pergola awning every now and then: does everything look good and is it all firmly in place? If you notice anything wrong, contact your retailer for maintenance. It is advisable to clean your construction at least once a year, or even twice a year in the case of heavy use. Please refer to our “10 tips on awning fabrics” brochure for this.
Our tip: If you are not at home for a longer period of time, retract your pergola awning and simply switch the automatic system to “OFF”. This will avoid the awning from being retracted and extended unsupervised.

If, after installing your pergola awning, you find that you would like to have even more comfort after all, additional products are available within weinor’s modular system and are easy to retro fit. Whether it is an automatic weather system, a heating system, lighting, a new fabric or vertical sun protection – everything fits perfectly together. The additional options do of course have technical limits. Fortunately, these are just exceptions, which we are working on …

Even if you don't have your awning in sight, weather sensors ensure that your radio-controlled awning can automatically extend when the sun is shining and retracts again when it is rainy or windy. As a result, the climate on the patio and indoors remains more pleasant. The risk of water or storm damage to your product can be reduced with the right sensor.

For a pergola-awning to work properly, all the components must work together in harmony. Even minor unevenness on the house wall can mean that awnings do not run as smoothly as they should. weinor pergola awnings react to the condition of the installation surface and compensate for this if necessary. The joints that then appear do not have a negative effect on your awning’s function though – quite the opposite!