Skip to main content 

weinor warranty conditions

Guarantor/Guarantee holder

The guarantor is weinor GmbH & Co KG, Mathias-Brüggen-Straße 110, 50829 Cologne (hereinafter referred to as "weinor"). The warranty holder is the end customer who is a consumer within the meaning of § 13 BGB (hereinafter referred to as "customer"). This is any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity.

Temporal, personal and geographical validity

  1. weinor grants a customer a 7-year guarantee for all products ordered from a weinor Top Partner after 1 June 2024 in accordance with these terms and conditions. The guarantee period begins when the product is invoiced by weinor to the Top Partner and ends after the agreed guarantee period of seven years. The guarantee applies to the product ordered by the customer together with the corresponding accessories, provided that the latter were purchased together with the product. If parts are repaired or replaced within the warranty period, the warranty shall not be extended - not even for the repaired and/or newly installed parts.

    The date of the invoice from weinor to the weinor Top Partner, which weinor informs the customer when confirming the guarantee, is decisive for the start of the guarantee.

  2. The guarantee only applies to the customer of the weinor Top Partner and is not transferable.
  3. The guarantee is limited to the installation and use of the purchased item in the Federal Republic of Germany, Austria, Luxembourg, the Netherlands and Belgium as places of use and installation.


Scope of guarantee

weinor grants a free seven-year guarantee on all products exclusively to customers of weinor Top Partners, with the exception of the restrictions listed under the guarantee exclusion below.

The warranty claim relates solely to defects that are demonstrably attributable to a material, design or manufacturing defect. This is a guarantee of quality.


Guarantee conditions

Warranty services will only be provided if the following conditions are met:

  1. To activate the guarantee, registration on the website www.weinor.de/garantie is required - at the latest within one month of installation of the weinor product at the customer's premises.
    Warranty registration is carried out in accordance with the provisions of the General Data Protection Regulation (GDPR) by the customer, providing complete and correct data (name, address, e-mail address if available). The weinor Top Partner and the customer will receive a guarantee confirmation from weinor by email or post. Activation of the guarantee is also possible for the weinor Top Partner in the weinor e-shop as part of the order process, with simultaneous confirmation / acceptance of the guarantee conditions and the obligation to hand over the guarantee conditions to the customer or send them by e-mail. The prerequisite for activation by the weinor Top Partner is an authorisation granted by the customer.
  2. Proper installation, including inspection of the building-specific conditions on site by a weinor Top Partner, has been carried out.
  3. In the event of damage, the customer must report the damage immediately to the weinor Top Partner or to weinor (e.g. by post, fax or e-mail). If the damage is reported to the weinor Top Partner, the Top Partner shall also forward the information about the damage to weinor without delay.
  4. In the event of a claim, however, weinor is authorised to have an inspection and assessment carried out on site by its own employees or by a company commissioned by weinor.


Guarantee services

Defective parts will only be repaired by a weinor Top Partner (or alternatively by weinor itself) or replaced by identical or similar parts at the instigation of weinor. Replacements shall only be made against return of the replaced parts, which shall become the property of weinor. The expenses incurred by the replacement of defective parts in the form of reasonable and customary repair costs shall be borne by weinor, provided that there is a material, design or manufacturing defect. Defective parts will be repaired at weinor's discretion or by a specialist company authorised by weinor.


Exclusion of guarantee

The following are excluded from the guarantee

  • Wear and tear and wearing parts (e.g. ropes, lamps, heating tubes, rollers, batteries and rechargeable batteries).
  • Defects caused by improper operation, improper use, lack of care and maintenance of weinor products contrary to the maintenance and operating instructions.
  • Defects in the product due to transport damage for which weinor is not responsible.
  • Defects in the product due to improper installation and assembly, maintenance, repair, undervoltage and overvoltage or electromagnetic interference.
  • Accessories and accessory parts that were not purchased together with the product, including defects in the product caused by such accessories.
  • Spare parts and replacements that were exchanged during the warranty period.
  • Defects such as folds in the fabric (in accordance with the "Guidelines for the assessment of ready-made awning fabrics" of the Industrieverband Technische Textilien-Rollladen-Sonnenschutz e.V., Mönchengladbach).
  • UV resistance and natural ageing:
    Our outdoor curtains are made of high-quality, UV-stabilised materials and have been developed for long-term outdoor use. Slight colour changes may occur over time due to weathering and sunlight. This natural ageing and other normal wear and tear due to weathering does not constitute a warranty claim. When replacing individual elements, slight colour deviations from already installed products may therefore occur.
  • deviations in colour and design that are customary in the industry.
  • weather-related changes (e.g. fading due to UV radiation) or similar.
  • Cracking and running noises.
  • Cracking noises due to thermal expansion of multi-skin sheets in the roof and from the construction in accordance with the customer information (FAQ) of the Bundesverband Wintergarten e.V., Darmstadt.
  • Damage caused by filiform corrosion when using powder-coated aluminium parts (growth of thread-like traces of corrosion under a layer of paint, which can occur under certain conditions of moisture and electrolyte content in the atmosphere, e.g. in coastal regions).
  • Consequential costs arising from a defective product.

Also excluded from the guarantee is damage to weinor products caused by items that were neither supplied by weinor nor installed by weinor's top specialist partners. Damage caused by failure to comply with the specifications and recommendations in the weinor installation instructions is also excluded.


Lapse of the guarantee

The guarantee claim shall lapse if third-party components or parts are installed or if installation or repairs are carried out by anyone other than weinor Top Partners, their specialised personnel or by weinor itself after checking the building-specific conditions on site.


Guarantee and statutory warranty

This manufacturer's warranty applies in addition to the statutory warranty that the weinor Top Partner grants the customer as the seller. The customer's statutory warranty rights are not restricted by this guarantee.


weinor GmbH & Co KG
Mathias-Brüggen-Straße 110
50829 Cologne
Germany