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Technik Hotline/ Technology hotline
+ 49 (0) 221-59709214FAQ - Frequent questions
Here you find solutions for potential
| Description | Cause | Solution |
| Awning does not react to a signal from the handset | Power supply interruptet | Check powersupply and re-establish |
| Batteries of handset empty | insert new Batteries | |
| Remote receiver is not learned in | Learn in remote receiver | |
| Motor runs the wrong direction | rotating direction are wrong programmed | Delete and reprogramm handset |
| No remote reception | Highfrequenz disruption of any kind i.e. Buildings and vegetation of any kind, conducting metals that are close to the receiver | Influence of the remotes by radiance of the antenna and the distance between Sender or receiver to conducting surfaces ( also human body or regular floor.) |
| Bad remote Signal | Devices which are operating on the same or close frequenz can limit the usage or distance. | In realtime usage the remote reception is reduced when operating through walls , ceiling etc…. |
| Broadband issues. In densed city regions the broadband signal can be influenced and the range can be limited. | Do not place multiple BiRec on/off beside each other as they can influence each other accordingly ( min. Distance 0,5 m) |