BiConnect FAQ - Frequent questions

Here you find solutions for potential 

Description Cause Solution
Awning does not react to a signal from the handset Power supply interruptet Check powersupply and re-establish
  Batteries of handset empty insert new Batteries
  Remote receiver is not learned in Learn in remote receiver
Motor runs the wrong direction rotating direction are wrong programmed Delete and reprogramm handset
No remote reception Highfrequenz disruption of any kind i.e. Buildings and vegetation of any kind, conducting metals that are close to the receiver Influence of the remotes by radiance of the antenna and the distance between Sender or receiver to conducting surfaces ( also human body or regular floor.)
Bad remote Signal Devices which are operating on the same or close frequenz can limit the usage or distance. In realtime usage the remote reception is reduced when operating through walls , ceiling etc….
  Broadband issues. In densed city regions the broadband signal can be influenced and the range can be limited. Do not place multiple BiRec on/off beside each other as they can influence each other accordingly ( min. Distance 0,5 m)
BiRec MLED MVLED cannot be dimmed an old or different hand transmitter is programmed in the receiver Reset receiver (delete hand transmitter), reprogram
Heat output from the radio-controlled Tempura (Quadra) regulates the temperature down independently. No full heat output. The Tempura (Quadra) control has an integrated safety device which monitors the control temperature and regulates the heat output temperature down as required in order to protect the electronic components. No further steps are required. Full heat output is available again when the temperature of the electronic components is within their normal operating range.
One or more light bars do not dim evenly with the other light bars via hand transmitter commands One or several receivers have not received the dim command
  1. Hand transmitter battery too weak (see Solution 1)
  2. Antenna for the BiRec receiver is supported on the stave profile (see Solution 2)
  3. Antenna for the BiRec receiver is touched by other cables (see Solution 2)
  4. Antenna for the BiRec receiver is jammed between the housing and the stave profile (see Solution 2)
  5. The antenna is poorly aligned (see Solution 3)
  6. Receiver misses dimming command (see Solution 4)
  1. Hand transmitter battery too weak > replace
  2. Lay the BiRec receiver antennas anew
  3. Align the antennas
  4. Control the dimming function via “Double up” and “Double down” function (this command is routed between the receivers). Pre-set favourite light intensity values For this, when dimming down or up, additionally press the stop key > position saved