Important information about purchasing and maintaining weinor products

weinor is the market leader for sun and rain protection on the patio in northern Europe.
One weinor feature is its indirect sales. That means, you don't receive your awnings and similar products from weinor but directly from our specially trained contractual partners from the specialist trade, for example, specialist roller shutter and sunscreen firms, metalworking and carpentry businesses. They have the expertise to advise you comprehensively and professionally install the sophisticated weinor products.

What benefits does the weinor specialist retailer offer me?

  • weinor products are always available in your area.
  • weinor retailers and partners receive regular training and work in a professional manner.
  • weinor retailers and partners always find the right solution, even with difficult installation situations (e.g. mounting on facades) or programming electronics.
  • If you have any questions or complaints, weinor retailers and partners can assist you further quickly. They are familiar with your project and respond immediately.
Focus Money survey: weinor is highly recommended

How can I find a weinor specialist partner?
Simply click here. Fill out the form first so that we can find a weinor specialist partner near to you. You only receive the addresses of qualified businesses.

Who is my contract partner?
By buying a weinor product, you have entered into a legally binding contract with a weinor specialist retailer. It is therefore important that you always stick with them regarding any matters to do with your weinor product.

We are of course happy to provide information about weinor products and put you in touch with a weinor specialist retailer on our hotline number +41 (0)221-597 09-211.

Who do I contact if I have any enquiries?
For complaints and enquiries regarding your current weinor product you must contact the specialist partner who installed the construction. They will then contact weinor, if necessary, depending on whether it is a complaint about the installation or product.

weinor specialist retailers are therefore the first choice when it comes to weinor awnings, patio roofs and Glasoasen®.

The weinor specialist partner will also answer your questions about:

  • Warranty and guarantee
  • Care and maintenance of weinor products
  • Expanding your current weinor system
  • Technical details

What should I do if I'm having problems with the weinor retailer and partner?

If you should happen to be unhappy with how a weinor retailer and partner is dealing with your business, you are welcome to let us know. In this case send us an email at service service(at)weinor.de. We will then definitely look into the matter. As we are very interested in maintaining the highest possible standard in the quality chain from the weinor production site to you.

We and our retailers and partners are of course also grateful for any positive feedback!

You haven't found a weinor retailer and partner yet?

To the specialist partner search